Voice cloning and brand voices

What voice cloning means

Voice cloning uses a person’s authorized voice sample to help synthesize new speech with similar vocal characteristics. Quality varies with the sample, model, language and text; a clone is not guaranteed to sound identical to the speaker.

Select a voice in Message.com

Phone AI and greeting setup offer voice selection and previews. Choose the intended voice, generate or preview the greeting, save the configuration and test the complete caller experience. An initial recorded company greeting and the AI assistant may have separate voice settings.

The voice-profiles API stores workspace configuration. Creating a profile does not upload a recording, enroll a clone or guarantee that the voice worker can use a provider voice. Use the supported enrollment workflow or contact support to confirm current availability.

Use an authorized voice

Use only a voice you have permission to synthesize for the intended business purpose. Explain to callers when they are speaking with an AI assistant. Review the script and generated audio, including names, numbers and pauses, before enabling it.

Voice and instructions are separate

Voice selection controls how generated speech sounds. Assistant instructions determine its role and permitted actions. A voice profile does not grant booking, account or order permissions, and a style label is not a guarantee of a particular prosody.

Use a preset voice

Preset voices provide a starting point without uploading a voice sample. Preview the voice in the same language and type of script that callers will hear. Review the plan and usage charges shown in your account; voice selection does not mean telephone calls or AI usage are unlimited.