Wix connection

Start in Message

Open https://app.message.com/settings/integrations/websites and choose Wix. Follow the setup offered for that platform. A guided embed or credential-based data connection is not a guarantee of marketplace-app availability.

Use the site embed identifier

Copy your current snippet from https://app.message.com/settings/chats/installation. Replace YOUR_EMBED_ID with the data-site-id value from that snippet. It is the site’s public embed identifier, not the workspace database ID or a secret API key.

Install once in the persistent page or application shell. The bundle renders its own launcher and panel inside Shadow DOM.

<script async src="https://app.message.com/widget.js"
  data-site-id="YOUR_EMBED_ID"></script>

Connect only supported sources

The website setup lets you choose the supported knowledge or commerce connection. Use the credentials and source selection requested by that flow. Do not assume every Wix member, order or booking is automatically synchronized.

Private data needs verification

Keep provider credentials on the server and approve only the intended sources. A website widget installation does not authorize private order disclosure or administrative changes.

Verify the published installation

Test the published page in a separate browser session. Confirm widget.js loads, the launcher opens, a visitor message reaches Inbox and an agent reply returns. Test with your site’s actual content security policy, consent controls and mobile layout.

The script connects to its own origin by default. With the standard snippet, allow the relevant script and HTTPS/WSS requests to app.message.com. Check image, media and injected-style requirements separately. Do not put an agent JWT or integration secret in the page.