Support multilingual conversations
Configure visitor-facing language and review AI responses in the languages you serve.
Widget copy
Use https://app.message.com/settings/chats/language to configure the supported widget language and text. The bundle does not support a data-locale override or a public runtime update call.
Knowledge and answers
Keep factual source articles accurate and review translations of product names, policy terms and amounts. The knowledge data model supports locale, but the editor does not provide a one-click, 38-language publication workflow.
Test the full conversation
Ask realistic questions in each supported language and check both answers and handoff text. Check provider message formatting too. Language configuration is not a guarantee that the AI will translate every answer correctly.