AI usage and engagement reporting
Separate operational AI activity from the price of the Message AI subscription.
Reviewed against the implementation · September 25, 2026
Subscription pricing
Message AI is $5 per workspace per month and included in Business. There is no customer-facing per-chat or per-resolution AI fee. Task agents and channel delivery charges are separate products.
Use existing reporting surfaces
Review AI activity in the relevant conversation, reports and phone AI usage surfaces. The backend records operational engagement telemetry. This is not a public, general-purpose AI-engagements list contract.
API availability
A public, universal AI-engagements list or summary endpoint is not currently available. Use the Billing and Reports references for their supported requests and fields. Internal worker endpoints are not customer API endpoints.
Interpret results carefully
A count of AI events is not a count of resolved customer requests. Review assignment, final status and the customer outcome before presenting a resolution or time-saving metric.