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Inbox
6 articles
Routing, assignment, tags, saved views, and keyboard shortcuts.
6 articles
Keyboard shortcuts
The 22 shortcuts that make Message feel three times faster.
Updated May 24, 2026
Saved replies
Pre-written replies your agents can insert in two keystrokes.
Updated May 24, 2026
Macros and automations
Bundle a reply, a tag, an assignment, and a status change into one keypress.
Updated May 24, 2026
Routing rules
Send the right conversation to the right person on day one.
Updated May 24, 2026
Tags and tagging
Use tags to slice conversations by intent, product line, urgency, or anything else.
Updated May 24, 2026
Saved views
Permanent filtered lists of conversations. Like Gmail labels, but smarter.
Updated May 24, 2026