6 guides
Inbox
Keyboard controls in Inbox
Use the shortcuts supported by the chat and ticket composers.
Read the guide InboxCreate and use saved replies
Save reusable chat text for yourself or your workspace.
Read the guide InboxSaved replies, routing and AI tasks
Choose the right tool for a repeated support action.
Read the guide InboxRoute conversations to your team
Configure the destination and assignment strategy for incoming work.
Read the guide InboxTag conversations
Use consistent labels to organize customer requests.
Read the guide InboxFilter Inbox and save report views
Focus the Inbox and bookmark report filters for later.
Read the guide