Travel and hospitality guest services with message.com
Guests arrive jet-lagged at midnight with questions. message.com gives every property an after-hours desk that answers WiFi, parking, restaurant, and check-out questions instantly, in any language.
The problem
Hospitality is 24/7. Most properties don't staff overnight desks for the volume of inbound questions they get. Guests text in their native language. Reservations come from OTAs, the website, and direct calls. Per-seat support tools punish you for adding seasonal staff during peak season.
How message.com handles it
AI grounded in your property FAQ, in 38 languages, answers the easy questions instantly: WiFi password, breakfast hours, parking, late checkout policy. Reservations and modifications route to staff with the reservation record on the conversation. After-hours guest questions get answered without a human awake.
Common workflows
Pre-arrival questions
Parking, room type, accessibility, pets.
On-property questions
WiFi, restaurants, gym hours, pool.
Concierge requests
Restaurant recommendations, taxi booking, tours.
Reservation modifications
Late checkout, room change, extra night.
Post-stay follow-up
Lost-and-found, billing questions, repeat-guest offers.
PMS (Cloudbeds, Mews, Opera) for reservation data, WhatsApp Business for international guests, SMS for room-ready notifications, and email forwarding from concierge@.
Business at $19 a month flat. Unlimited agents for seasonal staff. Phone for guests who still prefer voice.