Publish useful arrival information
Approve check-in guidance, public amenities and local contact information. Keep private access codes out of public knowledge.
Built around your business
Recognize the guest behind the request.
Bring arrival questions, service inquiries and follow-up conversations together so your team can help without starting the story over.
A connected support dayThe next person
The next person
gets the whole story.
A guest asks about arrival instructions in chat and later calls about the same stay. The team should see the earlier answer before giving the next one.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Travel & hospitalityUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Verify booking-specific questions
Do not reveal private reservation details based only on a name or email. Use the approved verification and booking-system workflow.
Coordinate service requests
Assign the request to the colleague who can help and discuss it internally in Team. Record what was promised to the guest.
Handle changes with a person
Route cancellations, compensation and booking amendments to an authorized employee or system. Read-only context does not complete those actions.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Where can I find arrival information?”
“Who can help with a reservation question?”
“Can someone follow up on my earlier request?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our travel & hospitality business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.