Answer the everyday questions
Publish current opening hours, menus, accessibility information and booking policies. Update holiday hours before AI uses them in an answer.
Built around your business
Keep the table questions off hold.
Give guests clear answers about hours, menus and booking options while your team looks after the people already in the restaurant.
A connected support dayThe next person
The next person
gets the whole story.
A guest asks about a large group on Instagram, then calls about the arrangements. Keep the details together for the person coordinating the visit.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For RestaurantsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Handle booking requests
Offer the booking options you have configured. Route large groups, special events and arrangements that need approval to the restaurant team.
Keep dietary questions accurate
Use only the dietary information your business has approved. Staff should confirm allergy-sensitive questions instead of AI inferring safety from a dish name.
Coordinate the visit internally
Share the guest request with the teammate managing bookings. Record the agreed follow-up so the same arrangements are not negotiated twice.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Are you open on Sunday?”
“Who can help with a group booking?”
“Can a staff member confirm an allergy question?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our restaurants business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.