Capture the property and the question
Ask which listing the visitor means and what they want to know. Keep the context with the request instead of leaving a generic missed-chat record.
Built around your business
The right property. The right conversation.
Bring listing inquiries and showing requests together so the person following up can see what the prospect is interested in.
A connected support dayThe next person
The next person
gets the whole story.
A prospect asks about a listing at night, then calls the office in the morning. Keep the property reference and the previous answer with the follow-up.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Real estateUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Use approved listing information
AI can answer from the current information you publish or approve. Route uncertain availability and offer questions to a person rather than guessing.
Coordinate a showing
Use configured bookable services and available times for your scheduling flow. The agent confirms details that need personal attention.
Pass the lead with context
Ask internal AI to notify the right teammate, including the conversation and callback commitment. The colleague can pick up the request with the history in view.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Can I arrange a showing?”
“Who can tell me more about this property?”
“Can the listing agent call me back?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our real estate business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.