Answer public program questions
Publish approved information about programs, volunteering and events. Keep dates and contact details current.
Built around your business
Give every supporter a thoughtful answer.
Connect donor questions, volunteer inquiries and community support so the team can see the history behind the next request.
A connected support dayThe next person
The next person
gets the whole story.
A supporter asks about volunteering, then emails about an upcoming event. Keep both discussions available without mixing them with private donation details.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Non-profitsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Route donation requests carefully
Send receipt or payment questions to the authorized team. Verify access before revealing private donation information.
Coordinate staff and volunteers
Use internal Team conversations to find the right person. Share the relevant request without broadcasting unnecessary personal details.
Keep follow-ups owned
Assign the promised response to a colleague and use a task reminder when needed. Stop the reminder when they acknowledge it.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“How can I volunteer?”
“Where can I find event details?”
“Who can help with a donation receipt?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our non-profits business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.