Fitness membership support with message.com
Studios and gyms answer the same five questions every day. message.com lets members book, cancel, and ask about classes in chat, and routes cancel intents to a save flow.
The problem
Studios juggle class bookings, waitlists, cancellation requests, billing questions, and PT scheduling. Front desk staff get pulled away during peak hours. Cancel intents that should be saved drop because there's no save flow. And per-seat support tools punish you for adding part-time studio staff.
How message.com handles it
AI answers schedule and class-availability questions from your Mindbody or Glofox calendar. Class booking and waitlist requests run through the chat. Cancellation requests trigger a save flow before reaching billing. Unlimited agents means part-time front desk staff can all log in.
Common workflows
Class booking
AI shows next class with open spots, books it.
Waitlist
AI adds to waitlist, alerts when a spot opens.
Cancel intent
Save playbook with pause-instead, downgrade, or discount.
PT scheduling
Routed to a trainer for direct booking.
Billing questions
AI cites plan and renewal date from the member portal.
Mindbody, Glofox, ClubReady, or Pike13 for class data, Stripe for billing, and SMS for class reminders.
Business at $19 a month flat. Phone for billing escalations, AI for the easy questions, unlimited part-time staff seats.