Explain your membership options
Publish the actual plans, opening hours and access rules. AI uses those approved details instead of inventing a special offer.
Built around your business
Keep members moving. Keep support connected.
Answer class and membership questions, help people find the right booking option and give staff the context for changes that need a person.
A connected support dayThe next person
The next person
gets the whole story.
A member asks about a class in chat, then emails about their membership. Keep the discussions linked so your team can respond to the whole request.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For FitnessUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Guide people to booking
Configure eligible appointment or consultation services. Explain how to book classes in your existing system where it remains the source of availability.
Route account changes
Capture cancellation, freeze or billing questions and assign them to the responsible staff member. Read-only context does not authorize an account change.
Remember the follow-up
Give the team the earlier conversation and promised next step. Use an internal reminder for a callback that is still outstanding.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“What is included in this membership?”
“How do I book an introduction?”
“Who can help with a billing question?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our fitness business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.