Collect fitment details
Ask for the vehicle and exact part reference. Do not let AI infer compatibility from a similar product name.
Built around your business
Get the fit right before the reply goes out.
Connect product questions with approved catalog information and a team that can handle compatibility questions. Keep order follow-ups in the same support workspace.
A connected support dayThe next person
The next person
gets the whole story.
A shopper asks whether a part fits, places an order and later contacts you about delivery. Your team should see the previous question before responding.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Auto partsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Use approved catalog information
Connect a supported store or publish verified product guidance. Route missing fitment information to a product specialist.
Check delivery safely
Use read-only order context with customer verification before sharing private tracking details.
Ask the specialist in place
Open an internal Team discussion from the Inbox and pass on the exact question. The customer request stays available while the colleague checks.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Will this part fit my vehicle?”
“Which details does the parts team need?”
“Can you help with an existing order?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our auto parts business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.