Make the offer clear
Publish current offer terms and product details in approved knowledge. Retire expired promotions promptly.
Built around your team
Keep the conversation going after the click.
Connect incoming questions with the team that can answer them. Bring campaign-related inquiries into the same support workspace as ongoing customer conversations.
A connected support dayThe next person
The next person
gets the whole story.
A visitor asks a question after a campaign, then returns with an email follow-up. The context should stay with them.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Marketing teamsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Handle connected social replies
Receive messages from supported connected channels in the Inbox and route requests to the right team.
Respect messaging consent
Keep marketing consent and support requests distinct. A support conversation is not automatic permission for a campaign.
Connect the appropriate tools
Review the supported email marketing and analytics connections. Enable the events and permitted actions that fit your workflow.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“What does this offer include?”
“Who can help with the product I saw?”
“How can I update my contact preferences?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our marketing teams business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.