← Help centerHelp with Tickets
Tickets
Email-to-ticket, SLA, macros, and the shared inbox for support teams.
5 guides
Tickets
Turn support email into tickets
Connect a mailbox or forward support mail into the unified Inbox.
Read the guide TicketsSet response expectations for your team
Use business hours and reports while formal SLA automation is unavailable.
Read the guide TicketsPrioritize ticket follow-ups
Keep urgent requests visible and assigned to the right teammate.
Read the guide TicketsHandle requests outside business hours
Set the chat offline experience and phone fallback separately.
Read the guide TicketsFind chats, tickets and calls in one Inbox
Work across connected channels without opening a separate support queue for each.
Read the guide