Home services dispatch with message.com
Plumbing, HVAC, electrical, and trades businesses lose work to missed calls. message.com captures the job intent in chat or via auto-text-back, books the slot, and dispatches the right tech.
The problem
Home services companies live on the phone. When the dispatcher misses a call, the customer calls the next number on Google. Field techs can't answer phones from a crawlspace. And per-seat support tools tax dispatchers who handle multiple service lines.
How message.com handles it
The business number auto-texts back when a call is missed. AI captures service type, urgency, address, and preferred time. The dispatcher sees the request on a unified inbox and can confirm or reschedule with one click. Routing rules send emergency calls (no hot water, no AC in summer) to the senior dispatcher.
Common workflows
Missed-call recovery
Auto-text back, AI captures job details.
Service booking
Customer chooses next-available slot.
Emergency triage
No-heat, no-water flagged for same-day dispatch.
En-route updates
Tech texts “30 min out” auto-routed to customer.
Invoice questions
Routed to office staff with the job record.
ServiceTitan, Housecall Pro, Jobber for dispatch data. SMS via the business number. Email forwarding from office@ inboxes.
Business at $19 a month flat. Phone is essential. Unlimited agents for dispatchers and field techs who log in from a phone.