Answer public office questions
Publish location, opening hours, parking and contact information. AI can answer these routine questions from approved content.
Built around your business
Make the front desk easier to reach.
Help patients find office information, understand administrative steps and request the right appointment. Keep clinical decisions with qualified staff.
A connected support dayThe next person
The next person
gets the whole story.
A patient asks about opening hours online and later calls about scheduling. Give the front desk the administrative context needed to continue the request.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For HealthcareUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Clarify the appointment request
Explain the services your practice has chosen to make bookable and their durations. Route clinical suitability questions to the practice staff.
Keep the callback organized
Record the request and its owner, then use an internal follow-up for the promised response. Share only the information the colleague needs.
Set the boundary before launch
Decide which information belongs in each channel. Confirm the contractual and security requirements for your intended use before collecting protected health information.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“What time does the office open?”
“Where should I park?”
“Who can help me with an appointment?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our healthcare business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.