Healthcare patient support with message.com
Patients want to book, reschedule, ask quick questions, and get prescription updates without phone-tree pain. Practices want a tool that respects HIPAA and shows the patient's chart on the conversation.
The problem
Healthcare practices live on the phone because most consumer messaging tools are not HIPAA-aware. Front-desk staff get overrun with simple "what time is my appointment" calls that could be answered in chat. Voicemail backlogs become missed care. And per-seat support pricing is rough for a clinic with rotating part-time admins.
How message.com handles it
We're building toward a HIPAA-eligible deployment with BAA support; in the interim, message.com handles the non-PHI surface of patient communication: booking, reminders, general practice questions, and post-visit follow-up. Sensitive clinical details stay in your EHR; the inbox routes back to a human for any conversation that crosses into protected territory.
Common workflows
Appointment booking
AI offers next-available slots from a connected scheduling tool.
Reschedule and cancel
Patient confirms via chat, the new time syncs back.
Practice questions
Hours, location, parking, insurance accepted. AI cites the practice website.
Prescription refill requests
Captured as a ticket, routed to clinical staff, never auto-answered.
Post-visit follow-up
CSAT survey plus an “anything else?” check.
Scheduling tools (Calendly, Acuity, EHR-native), inbound SMS via a dedicated practice phone, after-hours voicemail routing, and email forwarding from the practice address.
Business at $19 a month flat for the phone number, chat, and unlimited admin agents. Compliance posture and BAA discussion happens in onboarding.
Get in touch
Healthcare deployments often need a quick call. Contact us or start a 14-day trial at message.com.