Publish the event essentials
Keep location, entry times, accessibility contacts and public schedules in approved knowledge. Update changed details before the event.
Built around your business
Keep attendees informed. Keep the team in sync.
Answer event logistics, organize attendee questions and give the team a shared view of requests that need personal help.
A connected support dayThe next person
The next person
gets the whole story.
An attendee asks about access online, then calls the venue with a follow-up. Keep the original question and the approved answer together.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For EventsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Route private ticket questions
Verify the requester before discussing private booking details. Point them to the authorized ticketing workflow for changes.
Coordinate the event team
Use internal channels to ask operations about a request while the attendee conversation remains open.
Assign outstanding requests
Make callbacks and unresolved questions visible to the person responsible. Mark the task acknowledged or complete when handled.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“When do doors open?”
“Who can help with accessibility arrangements?”
“How do I contact someone about my booking?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our events business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.