Publish the current instructions
Add term dates, public course information and application steps to approved knowledge. Review deadlines before they become customer-facing answers.
Built around your business
Help the student. Keep the context.
Connect admissions inquiries, administrative questions and student support requests so staff can see what has already been answered.
A connected support dayThe next person
The next person
gets the whole story.
A student emails about an application and later chats about the missing document. Keep the earlier instructions visible to the next member of staff.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For EducationUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Collect the right request details
Ask which course or process the question concerns. Keep private student records out of a general public answer.
Send it to the right department
Assign administrative requests to the appropriate team. Share the conversation internally when another department needs to help.
Close the loop
Record the promised response and notify the colleague who owns it. A clear next step is more useful than asking the student to start again.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Where can I find application instructions?”
“When does the office open?”
“Can someone help with my submitted request?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our education business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.