Education student support with message.com
Prospective and current students live in chat, not in phone trees. message.com answers admissions, registration, and financial aid questions instantly, and routes the rest to an advisor.
The problem
Higher-ed enrollment offices are seasonal. Volume triples during application windows. Advisors burn hours on repetitive FAQ (deadlines, transcript requirements, deposit dates, course-add periods). And bootcamps, online programs, and community colleges all compete for the same prospective student with five-minute response expectations.
How message.com handles it
AI grounded in your admissions FAQ and academic calendar answers the easy 60-70% of inquiries instantly. Advising and registrar questions route to a human with the student's record on the conversation. After-hours leads get captured and answered the next morning. Unlimited agents means seasonal volunteer advisors don't blow the budget.
Common workflows
Admissions FAQ
Deadlines, requirements, application status.
Registration help
Add/drop periods, prerequisites, waitlist policy.
Financial aid
FAFSA timelines, scholarship deadlines, payment plans.
Advising routing
Major-specific questions route to the right advisor.
Tech support
LMS login issues, password resets.
SIS (PeopleSoft, Banner, Slate) for student records, scheduling tools for advising, and email forwarding from admissions@ and registrar@ inboxes.
Business at $19 a month flat. The unlimited-agent model is especially valuable for student-employee and part-time advising staffing.