Answer product questions
Publish approved product descriptions, pricing guidance and service details for AI to use.
Built around your team
Pass the conversation, not just the contact.
Help prospective customers find answers and get the right person involved. Keep the questions, interests and callback promise with the conversation.
A connected support dayThe next person
The next person
gets the whole story.
A prospect has already explained what they need in chat. The person calling them back should begin with that context.
Related history and a shared working Inbox help the team pick up the request with context. Internal Team conversations keep colleagues close to the answer.
Explore this part of Message →For Sales teamsUseful work.
Useful work.
Clear next steps.
Build around the requests your team already handles. Start with the knowledge, channels and handoffs that make those conversations easier.
Capture the useful context
Ask what the prospect is trying to do. Keep the question and the agreed next step with the request.
Connect the business record
Use a supported CRM connection for the permitted context. Check the connector’s capabilities before expecting it to update records.
Own the next conversation
Ask internal AI to notify the appropriate colleague with the conversation link and callback time.
Teach it your businessGood answers start
Good answers start
with your knowledge.
Scan your website or answer the onboarding interview. Review the drafts, publish approved answers and set company-specific guidance for AI. Connect only the sources that belong in this workspace.
See how Message AI learns →“Which product fits my team?”
“Can someone answer a setup question?”
“Can the right person call me back?”
Connected context
Bring the relevant tools.
Choose connections for your workflow. Open each guide to see its actual capabilities, required permissions and setup.
Start with one real requestMake the trial
Make the trial
look like your workday.
Connect one channel, publish a small set of approved answers and invite the people who will use the workspace. Test the experience from both sides of the conversation.
- Ask a routine question your team answers every day
- Try a request that needs customer verification
- Ask for a person and review the handoff
- Continue the request through a second channel
Before you start
A few useful answers.
Does AI arrive knowing our sales teams business?
No. Build its knowledge from your approved information and connected sources. Review generated articles, configure company guidance and test your actual questions before enabling customer-facing replies.
Can a person take over?
Yes. Your team can handle requests that need judgment, authorization or information AI does not have. Use assignments, internal discussion and customer history to give the next person the context.
Does every connected system allow AI to make changes?
No. Read-only connections provide permitted information; they do not authorize refunds, cancellations, account changes or other actions. Check each connector’s capabilities and keep decisions with the appropriate person or system.
What does a workspace cost?
Chat, Tickets or Phones start at $5/month each with five human support agents included. Support is $10 and Business is $15. Additional services, AI add-ons and usage can be charged separately. The pricing page explains the starting costs.