Start with account eligibility
The proposed scope depends on the business account type and the messaging access the provider grants.
Integrations WeChat
WeChatPlanned
WeChatPlannedWeChat customer support, in the roadmap.
Plan a WeChat connection with account type, region and permitted messaging workflows established before adding it to Message Inbox.
Planned connector. Native setup is not available yet. The workflows below describe the intended scope; release depends on provider access and testing.
Messaging
What we’re planning to connect.
- 01WeChat
- 02Planned connection
- 03Message support
Connect the right identity
Customers should be associated using provider-scoped identifiers, not guessed from display names or profile photos.
Keep replies accountable
The planned inbox path needs clear delivery failures and an accurate record of what the agent sent.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Account type and region
Supported messages
Scoped customer identifiers
Prepare for the connection
Define your first workflow.
- 01
Choose the first workflow
Document the account’s approved messaging capabilities and intended customer region.
- 02
Agree on data and permissions
Decide which fields may be read, which people may use them and whether any separate write action is needed. Native setup is not available yet.
- 03
Define the acceptance test
Test account isolation and unavailable reply permissions before enabling a live inbox workflow.
Before you connect
WeChat integration questions
Can I connect WeChat to Message today?
The native connector is planned. The workflows on this page describe the proposed design; there is no native installation to activate yet.
What should we test before using it with customers?
Test account isolation and unavailable reply permissions before enabling a live inbox workflow.