Choose the support source
Published collection fields. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Strapi
StrapiKnowledge connector
StrapiKnowledge connectorPublished Strapi content. Useful support knowledge.
Connect a selected Strapi collection to Message knowledge with explicit fields and a token limited to the content needed for customer answers.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Strapi
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
The adapter targets the published collection path. Keep administrative collections and private records outside the mapping.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Published collection fields.
Connection configuration
Strapi base URL, collection and read token.
Access boundary
The adapter targets the published collection path. Keep administrative collections and private records outside the mapping.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure strapi base url, collection and read token.
- 02
Review the preview
Preview published collection fields. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Strapi integration questions
What does the Strapi connector read?
Published collection fields. The adapter targets the published collection path. Keep administrative collections and private records outside the mapping.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.