Choose the support source
Selected content types and fields. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Contentful
ContentfulKnowledge connector
ContentfulKnowledge connectorContentful content, selected for customer answers.
Connect selected Contentful entries to Message knowledge using the published delivery path and an explicit space, environment and field mapping.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Contentful
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
Use published delivery content rather than preview drafts; map only fields intended for customer support.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Selected content types and fields.
Connection configuration
Space, environment and delivery token.
Access boundary
Use published delivery content rather than preview drafts; map only fields intended for customer support.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure space, environment and delivery token.
- 02
Review the preview
Preview selected content types and fields. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Contentful integration questions
What does the Contentful connector read?
Selected content types and fields. Use published delivery content rather than preview drafts; map only fields intended for customer support.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.