Catalog by channel
Proposed knowledge should reflect the products and language visible in the customer’s sales channel.
Integrations Shopware
ShopwarePlanned
ShopwarePlannedShopware support, with sales-channel context.
Plan a Shopware connection for approved catalog knowledge and verified order questions, scoped to the right sales channel.
Planned connector. Native setup is not available yet. The workflows below describe the intended scope; release depends on provider access and testing.
Commerce
What we’re planning to connect.
- 01Shopware
- 02Planned connection
- 03Message support
Order follow-up
The planned lookup would distinguish payment and delivery status without allowing refunds or order edits.
Customer groups
Restricted prices and business-only catalog content must stay out of public AI answers.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Sales-channel identity
Public product fields
Verified order status
Prepare for the connection
Define your first workflow.
- 01
Choose the first workflow
Identify the sales channel, language and customer group used for your first test.
- 02
Agree on data and permissions
Decide which fields may be read, which people may use them and whether any separate write action is needed. Native setup is not available yet.
- 03
Define the acceptance test
Compare a public visitor with a restricted customer group and confirm their content cannot mix.
Before you connect
Shopware integration questions
Can I connect Shopware to Message today?
The native connector is planned. The workflows on this page describe the proposed design; there is no native installation to activate yet.
What should we test before using it with customers?
Compare a public visitor with a restricted customer group and confirm their content cannot mix.