Choose the support source
Published document types and fields. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Sanity
SanityKnowledge connector
SanityKnowledge connectorSanity content your assistant can draw on.
Connect a selected Sanity dataset and document type to Message knowledge, using published content and an explicit field mapping.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Sanity
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
The adapter excludes draft and release content. A selected published document still needs approval for customer-facing use.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Published document types and fields.
Connection configuration
Project, dataset and Viewer credential.
Access boundary
The adapter excludes draft and release content. A selected published document still needs approval for customer-facing use.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure project, dataset and viewer credential.
- 02
Review the preview
Preview published document types and fields. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Sanity integration questions
What does the Sanity connector read?
Published document types and fields. The adapter excludes draft and release content. A selected published document still needs approval for customer-facing use.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.