Choose the support source
Published documents from the master reference. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Prismic
PrismicKnowledge connector
PrismicKnowledge connectorPrismic content, connected to customer support.
Read selected published Prismic content into Message knowledge, with repository, content type and fields chosen for customer-facing answers.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Prismic
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
The adapter uses the published master reference; release previews and unpublished drafts are not the support source.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Published documents from the master reference.
Connection configuration
Repository and selected content fields.
Access boundary
The adapter uses the published master reference; release previews and unpublished drafts are not the support source.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure repository and selected content fields.
- 02
Review the preview
Preview published documents from the master reference. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Prismic integration questions
What does the Prismic connector read?
Published documents from the master reference. The adapter uses the published master reference; release previews and unpublished drafts are not the support source.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.