Install for the supported version
PrestaShop 8 and 9. Install the module, configure the store connection and use a synthetic order for the private lookup test.
Integrations PrestaShop
PrestaShopNative plugin
PrestaShopNative pluginPrestaShop questions, answered with store context.
Connect approved public store knowledge and a separate verified order-status lookup with the Message PrestaShop module.
Native plugin available for PrestaShop 8 and 9. This is not a blanket certification of every theme, extension or hosting configuration. Validate your own installation before serving customers.
Commerce
Make the connection useful.
- 01PrestaShop site
- 02Message plugin
- 03Knowledge & support
Build useful knowledge
Public store knowledge and verified order status. Review the source preview and approve the policies, articles or product information that answer common questions.
Keep private information private
Private order lookup is separate from public knowledge. Use the supported ownership-verification flow; an email address alone is not sufficient. Order status is read-only.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Supported installation
PrestaShop 8 and 9. Test your site’s extensions and theme before rollout.
Data scope
Public store knowledge and verified order status.
Customer privacy
Private order lookup is separate from public knowledge. Use the supported ownership-verification flow; an email address alone is not sufficient. Order status is read-only.
Your setup path
Start with one working flow.
- 01
Install the package
Install the module, configure the store connection and use a synthetic order for the private lookup test.
- 02
Connect your workspace
Open the matching native-platform setup in Message. Keep the connection secret on the server and verify the site belongs to the intended workspace.
- 03
Test content and access
Ask about one approved public source, update that source, then disconnect the plugin and verify access stops. Test a wrong email, an unverified customer and a wrong billing postal code for order lookup.
Before you connect
PrestaShop integration questions
Which PrestaShop version is supported?
PrestaShop 8 and 9. Test your installation and any extensions that change content visibility.
What customer information can AI use?
Private order lookup is separate from public knowledge. Use the supported ownership-verification flow; an email address alone is not sufficient. Order status is read-only.