Monitor support activity
Poll conversation metadata to observe channel and status changes. Retain the last processed identifiers to prevent duplicate work.
Install the Message node on self-hosted n8n to run task agents, retrieve results and read recent conversation activity with scoped credentials.
Downloadable self-hosted node available. It is not yet published or verified in the n8n marketplace; this is not an n8n Cloud installation claim.
Poll conversation metadata to observe channel and status changes. Retain the last processed identifiers to prevent duplicate work.
Receive signed agent.completed or agent.failed webhooks and route the result to an internal workflow.
A separately authorized automation:run key can enqueue an active Message task agent. Read-only keys cannot start work.
Define the data, permissions and destination before putting the workflow in front of customers.
Workspace identity, conversation routing metadata, active agents and task runs.
Separate authorization is required to enqueue task-agent work.
Task outcomes are supported. Do not assume chat messages or every conversation change have outbound webhook topics.
Download n8n-nodes-message-com-1.0.0.tgz from Message Automation settings. Install it in your self-hosted n8n nodes directory and restart n8n.
Save the Message API credential, choose an active agent and map the task input. Starting tasks requires the separate Run agents permission. Use a stable unique event ID to prevent duplicate work.
Use Get Task Result after a wait and branch on completed, failed or cancelled status. Lists return the latest 100 records, not a lossless event stream; use verified signed webhooks for reliable task outcomes.