Choose the booking calendars
The intended connection would use calendars relevant to the service being booked, not every calendar the employee can access.
Integrations Microsoft 365 Calendar
Microsoft 365 CalendarPlanned
Microsoft 365 CalendarPlannedMicrosoft calendar availability for support bookings.
Plan a Microsoft 365 Calendar connector for selected calendar availability, with private event details kept out of customer conversations.
Planned connector. Native setup is not available yet. The workflows below describe the intended scope; release depends on provider access and testing.
Scheduling
What we’re planning to connect.
- 01Microsoft 365 Calendar
- 02Planned connection
- 03Message support
Check conflicts privately
Busy-time checks should answer whether a time is available without revealing meeting titles or attendees.
Separate availability from booking
Creating or updating calendar events is a distinct permission and workflow that needs explicit authorization.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Selected calendars
Busy intervals
Time zone and availability rules
Prepare for the connection
Define your first workflow.
- 01
Choose the first workflow
Choose a test calendar and define business hours, service duration and time-zone handling.
- 02
Agree on data and permissions
Decide which fields may be read, which people may use them and whether any separate write action is needed. Native setup is not available yet.
- 03
Define the acceptance test
Test daylight-saving changes, all-day busy events and a conflicting appointment before enabling bookings.
Before you connect
Microsoft 365 Calendar integration questions
Can I connect Microsoft 365 Calendar to Message today?
The native connector is planned. The workflows on this page describe the proposed design; there is no native installation to activate yet.
What should we test before using it with customers?
Test daylight-saving changes, all-day busy events and a conflicting appointment before enabling bookings.