Offer a clear next step
Send the relevant scheduling link when a customer needs time with a specialist.
Integrations Calendly
CalendlyPlanned
CalendlyPlannedFrom a support question to a booked conversation.
Plan your Calendly integration with Message. Share a Calendly scheduling link during support, or build a custom workflow around booking events when your team needs more context.
Native connector planned. Message does not currently list a native Calendly sync. Use Message Bookings for the built-in booking experience.
Scheduling
What we’re planning to connect.
- 01Customer conversation
- 02Calendly booking link
- 03Scheduled meeting
Handle changes
For a custom automation, account for cancellations and reschedules as well as new bookings.
Keep calendars distinct
A Calendly event is managed in Calendly. Message Bookings has its own services, availability and booking flow.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Links
Agents can share a scheduling URL in their reply.
Event handling
Calendly webhooks require a separate receiver, authorization and customer mapping.
Not automatically synced
Calendly events do not become Message bookings merely by sharing a link.
Prepare for the connection
Define your first workflow.
- 01
Choose the event type
Select the team member or event that can handle the customer’s request.
- 02
Share or automate
Start with the scheduling link. Use Calendly APIs or webhooks only if you need a developer-built event workflow.
- 03
Test the whole lifecycle
Book, reschedule and cancel a test meeting. Check notifications and time zones in both systems.