Send useful context
Prepare reproduction steps, expected behavior and the relevant support reference. Remove private information that engineering does not need.
Integrations Linear
LinearPlanned
LinearPlannedGive engineering a clear next step.
Plan your Linear integration with Message. Plan a Linear handoff with the support reference, an approved summary and an owner. Keep the customer conversation in Message.
Native connector planned. There is no native Linear issue connector in Message settings. This is an implementation guide for your developer.
Engineering handoff
What we’re planning to connect.
- 01Support request
- 02Reviewed handoff
- 03Linear issue
Prevent duplicate issues
Store a mapping between the support reference and the Linear issue so retries do not create more work.
Close the loop deliberately
When engineering resolves an issue, have the support owner review the outcome before replying to the customer.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Source metadata
Message automation polling exposes conversation ID, channel and status, not message content.
Issue content
A summary needs an authorized source or an agent’s review. Do not assume polling supplies a transcript.
Sync direction
Issue creation and status sync are custom work. No native two-way sync is advertised.
Prepare for the connection
Define your first workflow.
- 01
Pick the project
Choose the engineering team, issue type, ownership rules and required fields.
- 02
Build a reviewed handoff
Implement the provider API call in your own automation. Scope its permissions and retain a durable issue mapping.
- 03
Test repeat delivery
Replay a handoff and confirm it updates or skips the existing issue. Test permissions and the return path to support.