Linear

About the integration.

Linear is where modern product teams track work. Our integration turns any chat into a one-click Linear issue, with the conversation transcript attached and the customer email tagged. Status changes in Linear (Triage to In Progress to Done) post back into the conversation, so the customer hears about a shipped fix without anyone re-typing it.

What you get on day one.

• ✓Create a Linear issue from a chat with one keystroke.
• ✓Conversation transcript and customer context attached on the Linear issue.
• ✓Status changes (In Progress, Done, Cancelled) post back into the chat thread.
• ✓Customer auto-notified when their reported bug ships.
• ✓Linear labels mirror Message tags, so triage rules stay consistent.
• ✓Linked issues persist on the customer profile, so repeat reports are visible at a glance.

Under the hood.

We use Linear's GraphQL API and webhooks. When an agent clicks Create Linear Issue, we POST a mutation with the conversation transcript, customer email, and the Message conversation URL. Linear webhooks fire on status, comment, and assignee changes; we filter for issues we created and post a system message back into the original conversation. OAuth scopes are read-write on issues only, never on teams or settings.

Set up in 6 steps.

1. 01
   In your message.com workspace, open Integrations, then Linear.
2. 02
   Click Connect Linear. Authorize the OAuth scopes for your team.
3. 03
   Pick the default Linear team and project to file issues into.
4. 04
   Map Message tags to Linear labels (optional, defaults are sensible).
5. 05
   Pick which Linear status transitions post back into the chat (default: In Progress and Done).
6. 06
   Save. The Create Linear Issue action appears on every conversation.

Questions people ask before they install.

Other Productivity apps.

Try the Linear integration free.

14 days free, no credit card needed. Install the integration in under 5 minutes.