Jira

About the integration.

Jira is the system of record for engineering tickets in most enterprises. Our integration lets support file Jira issues from any chat, with the conversation log attached, and pushes status changes back to the customer when work ships. Atlassian Cloud and Server (Data Center) both supported.

What you get on day one.

• ✓File a Jira issue from a chat without leaving the inbox.
• ✓Conversation transcript and customer info attached to the Jira issue.
• ✓Status transitions sync back into the conversation thread.
• ✓Custom Jira fields supported (priority, components, fix version).
• ✓Works with Jira Cloud and Jira Data Center (self-hosted).
• ✓Linked issues remain visible on the customer profile across sessions.

Under the hood.

For Jira Cloud we use Atlassian's OAuth 2.0 3LO flow and the REST API v3. For Jira Data Center we use an API token over HTTPS to your Jira host. When an agent files an issue, we POST to /rest/api/3/issue with the summary, description (containing the transcript), and any custom fields you mapped. Atlassian webhooks notify us of status changes, and we post a system message back to the conversation.

Set up in 6 steps.

1. 01
   Open Integrations, then Jira in your workspace.
2. 02
   Pick Jira Cloud or Jira Data Center.
3. 03
   For Cloud, click Authorize and complete the Atlassian OAuth flow. For Data Center, paste your Jira URL and a Personal Access Token.
4. 04
   Pick the default project and issue type (Bug, Task, Story).
5. 05
   Map Message conversation fields to Jira custom fields (optional).
6. 06
   Save. The Create Jira Issue action appears on every conversation.

Questions people ask before they install.

Other Productivity apps.

Try the Jira integration free.

14 days free, no credit card needed. Install the integration in under 5 minutes.