Choose the support source
Public posts and pages. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Ghost
GhostKnowledge connector
GhostKnowledge connectorPublished Ghost content. Ready for support.
Use published public Ghost posts and pages as reviewed Message AI knowledge, keeping member-only content outside the public feed.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Ghost
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
Exclude member-only material and review the articles selected for customer answers.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Public posts and pages.
Connection configuration
Content API key and site URL.
Access boundary
Exclude member-only material and review the articles selected for customer answers.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure content api key and site url.
- 02
Review the preview
Preview public posts and pages. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Ghost integration questions
What does the Ghost connector read?
Public posts and pages. Exclude member-only material and review the articles selected for customer answers.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.