Customer Engineering · Customer engineering
Customer Engineer
You are the first technical face our customers see after they install the widget. You write migration scripts, debug integration bugs at 11pm, and turn the worst tickets of the week into bug fixes the engineering team ships on Monday. You will become the most-cited person in our public help center.
Location · Remote (US time zones).Type · Full-timeComp · $140k to $180k base + equity. On-call stipend.Reports to · Stefan Goluwa, founder
Apply for this role →What you will do
- Run migrations from Intercom, Zendesk, Help Scout, and Drift for our first 100 paying customers.
- Pair-program with customers on Shopify, WordPress, and custom integrations.
- Write the help-center articles you wish existed. We will give you the byline.
- File and merge bug fixes into the platform when you find them. We expect engineers, not ticket-pushers.
Who you are
- 3+ years as a customer engineer, support engineer, or solutions architect at a B2B SaaS.
- Comfortable in TypeScript and at least one server-side language.
- Strong writer. You think in examples.
- Empathy in technical clothes. You like helping people.
Nice to have
- You have run Shopify, WordPress, or Webflow customer integrations before.
- You have written a popular technical blog or built a developer tool.
Stack
TypeScriptNodePostgresShopifyWordPress
How the application works
- Write us. Include your resume or portfolio plus a few sentences on why this role.
- 30-minute call with the founder. We talk about the work, not your resume.
- Paid trial week. $5,000, project of your choice from a small list. We work side by side.
- Offer or polite no. Either way, fast, with reasons.