Choose the support source
Public help articles for the chosen locale. Select content that answers real customer questions rather than importing every resource in the account.
Integrations Zendesk Help Center
Zendesk Help CenterKnowledge connector
Zendesk Help CenterKnowledge connectorKeep your help articles. Bring them to Message.
Connect published public Zendesk Help Center articles as Message knowledge. Moving ticket history is a separate migration workflow.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Knowledge
Make the connection useful.
- 01Zendesk Help Center
- 02Review selected content
- 03Message AI knowledge
Keep source boundaries intact
This adapter reads anonymous public articles. Restricted articles, ticket transcripts and customer records are not part of this knowledge feed.
Review the customer answer
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Included content
Public help articles for the chosen locale.
Connection configuration
Help Center subdomain and locale.
Access boundary
This adapter reads anonymous public articles. Restricted articles, ticket transcripts and customer records are not part of this knowledge feed.
Your setup path
Start with one working flow.
- 01
Configure the source
Open Message’s data connector settings. Configure help center subdomain and locale.
- 02
Review the preview
Preview public help articles for the chosen locale. Remove unsuitable sources and approve only material intended for your customers.
- 03
Check the result
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Before you connect
Zendesk Help Center integration questions
What does the Zendesk Help Center connector read?
Public help articles for the chosen locale. This adapter reads anonymous public articles. Restricted articles, ticket transcripts and customer records are not part of this knowledge feed.
Does connecting a source immediately publish its content?
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.