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PayPal

Built by Partner·Free·Payments

Refund or dispute lookup from a chat. Subscription cancellation handled in one click.

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Quick facts

CategoryPayments

Built byPartner

PricingFree

Install timeUnder 5 minutes

PermissionsWorkspace-scoped, revocable

What it does

About the integration.

PayPal is the second-most-common online checkout after card networks. Our integration lets the AI look up PayPal transactions, refund a payment, cancel a recurring billing agreement, and surface dispute status without leaving the inbox. Live for both PayPal Standard and PayPal Commerce Platform.

Key features

What you get on day one.

✓Look up any PayPal transaction by ID, email, or invoice number.
✓Issue refunds from inside the chat, with a configurable cap.
✓Cancel recurring billing agreements (subscriptions) with one click.
✓Surface disputes and chargebacks in the inbox the moment they open.
✓PayPal Commerce Platform (PCP) supported for marketplace use cases.
✓PCI never an issue: card data never touches Message servers.

How it works

Under the hood.

We connect through PayPal's OAuth flow with read and refund scopes. Transaction lookups call PayPal's REST API live. Refunds and subscription cancellations call the live API with the OAuth session your business authorized at install. Dispute and chargeback webhooks open a ticket in Message automatically.

Install

Set up in 6 steps.

01
In your message.com workspace, open Integrations, then PayPal.
02
Click Connect PayPal. You will be redirected to PayPal's OAuth flow.
03
Authorize the requested scopes (read transactions, read subscriptions, write refunds optional).
04
Pick whether to connect a Live or Sandbox account.
05
Configure the refund policy: max amount per refund, max per customer per month, escalation rules.
06
Save. The integration starts working immediately.

FAQ

Questions people ask before they install.

Will the AI issue PayPal refunds without human approval?

Only within the cap you set. Default is $30 per refund, 1 per customer per month. Anything above escalates.

Does it work with PayPal subscriptions (recurring billing)?

Yes. The AI can pull subscription status, pause, and cancel. New-subscription creation goes through your normal checkout flow.

What about PayPal disputes?

Every new dispute or chargeback opens a ticket in Message with the transaction details attached. Agents can respond from inside the inbox.

Can I use this alongside Stripe?

Yes. Most stores run both. The AI checks both providers when looking up a transaction by email.

Other Payments apps.

Try the PayPal integration free.

14 days free, no credit card needed. Install the integration in under 5 minutes.

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