Measure useful milestones
Track proposed support milestones instead of collecting the full content of customer conversations.
Integrations Matomo
MatomoPlanned
MatomoPlannedMatomo measurement for your support journey.
Plan a Matomo integration with a small, consent-aware support event schema and a clearly chosen analytics destination.
Planned connector. Native setup is not available yet. The workflows below describe the intended scope; release depends on provider access and testing.
Analytics
What we’re planning to connect.
- 01Matomo
- 02Planned connection
- 03Message support
Choose the right analytics site
Map the website to its intended Matomo site so separate brands do not share reporting by accident.
Respect privacy settings
The connector design needs to follow the site’s consent choices and avoid sending personal details in event labels.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Selected analytics site
Allowlisted events
Privacy-safe identifiers
Prepare for the connection
Define your first workflow.
- 01
Choose the first workflow
Identify the analytics site and document the exact fields in every proposed event.
- 02
Agree on data and permissions
Decide which fields may be read, which people may use them and whether any separate write action is needed. Native setup is not available yet.
- 03
Define the acceptance test
Test a visitor declining analytics and inspect payloads for email addresses, phone numbers and message text.
Before you connect
Matomo integration questions
Can I connect Matomo to Message today?
The native connector is planned. The workflows on this page describe the proposed design; there is no native installation to activate yet.
What should we test before using it with customers?
Test a visitor declining analytics and inspect payloads for email addresses, phone numbers and message text.