← Help centerHelp with Team management
Team management
Invite agents, set roles, create departments, manage SSO.
4 guides
Team management
Create departments and assign work
Group teammates by the support work they handle.
Read the guide Team managementSAML SSO setup
Confirm identity-provider support and account requirements before planning SSO.
Read the guide Team managementManage agent access
Use roles, departments and channel access to control who can do what.
Read the guide Team managementWorkspace audit records
Understand the audit API and its scope.
Read the guide