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Chat widget
5 articles
Install, customize, and configure the widget on every kind of site.
5 articles
Customize the widget appearance
Colors, position, launcher icon, and the messages your visitors see before they open the chat.
Updated May 24, 2026
Pre-chat forms
Collect email, name, and any custom fields before the chat starts.
Updated May 24, 2026
Identify logged-in users
Tell the widget who the visitor is so the inbox knows their full history.
Updated May 24, 2026
The widget is not loading. What to check.
Seven things to check, in order, when the widget does not appear on your site.
Updated May 24, 2026
Content Security Policy rules
Exact CSP directives needed for the Message widget to load on a strict site.
Updated May 24, 2026