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Integrations SendGrid
SendGridAgent-only read connector

Check the contact before chasing the campaign.

Confirm whether the exact email is present as a Marketing Contact. Keep the customer conversation open while you investigate in SendGrid.

Set up SendGridSee the workflow ↓
Inside your workspace

Useful context. Right beside the work.

What connects

Matching contact name and presence

SendGrid context in Message Inbox.
From setup to first result

Make SendGrid part of the workflow.

Use a key with Marketing Contacts read access.

  1. 01

    Match the customer

    Open the customer conversation and use the exact email associated with their provider record.

  2. 02

    Inspect the email record

    Establish whether the address exists in the connected SendGrid account before starting a separate delivery investigation.

  3. 03

    Check delivery separately

    A contact lookup is not proof that an email was delivered. Review the relevant message or event in SendGrid when the customer reports missing email.

Agent-only, read-only lookup. It does not grant customer-facing AI permission to expose private records or change consent, issue refunds or edit accounts.

Before your team relies on it

Check the result, end to end.

Test one known email, one unknown email and a disconnected or expired credential. An incomplete or failed lookup must not be read as proof that the customer has no record.

Open connection settings Find setup help ↗