ResendAgent-only read connectorSee the subscription behind the request.
Look up the contact and subscription status to help explain missing emails without changing the customer’s preferences.
Useful context. Right beside the work.
What connects
Contact name, Subscription
Make Resend part of the workflow.
Use a key with Contacts read access. A sending-only key cannot run this lookup.
- 01
Match the customer
Open the customer conversation and use the exact email associated with their provider record.
- 02
Check audience membership
Look up the address in the configured audience. The unsubscribe state can explain why the customer is absent from later marketing sends.
- 03
Keep audience changes deliberate
Manage the audience in Resend. The read-only lookup gives support context without changing the customer’s preferences.
Agent-only, read-only lookup. It does not grant customer-facing AI permission to expose private records or change consent, issue refunds or edit accounts.
Check the result, end to end.
Test one known email, one unknown email and a disconnected or expired credential. An incomplete or failed lookup must not be read as proof that the customer has no record.