Choose the support source
Selected public Markdown, MDX and text paths. Select content that answers real customer questions rather than importing every resource in the account.
Use selected Markdown and text files from a public GitHub repository as reviewed Message AI knowledge, with explicit paths instead of a whole-repository crawl.
A provider-specific knowledge adapter exists. Your source configuration, access and content approval determine what can be used. Connecting a source does not make all of its contents public.
Selected public Markdown, MDX and text paths. Select content that answers real customer questions rather than importing every resource in the account.
Private repositories, issues, pull requests, symlinks and submodules are not included. Each selected file is limited to 150 KB.
Ask a question supported by the selected source and one it cannot answer. Review the retrieved content and the response before enabling customer-facing use.
Define the data, permissions and destination before putting the workflow in front of customers.
Selected public Markdown, MDX and text paths.
Public repository, reference and up to 20 file paths.
Private repositories, issues, pull requests, symlinks and submodules are not included. Each selected file is limited to 150 KB.
Open Message’s data connector settings. Configure public repository, reference and up to 20 file paths.
Preview selected public markdown, mdx and text paths. Remove unsuitable sources and approve only material intended for your customers.
Test a known answer, an unknown question and a source update. Verify that the assistant uses the correct workspace’s approved knowledge.
Selected public Markdown, MDX and text paths. Private repositories, issues, pull requests, symlinks and submodules are not included. Each selected file is limited to 150 KB.
No. Review the source preview and approve the material intended for customer answers. Access to a source is separate from permission to publish its contents.