Select a support folder
Use a curated folder of manuals, policies and product documentation instead of a personal account’s complete contents.
Integrations Dropbox
DropboxPlanned
DropboxPlannedTurn selected Dropbox files into useful answers.
Plan a Dropbox connection for approved support documents, with folder selection and private-file boundaries defined before ingestion.
Planned connector. Native setup is not available yet. The workflows below describe the intended scope; release depends on provider access and testing.
Knowledge
What we’re planning to connect.
- 01Dropbox
- 02Planned connection
- 03Message support
Control shared material
A shared link alone should not make a file safe for public answers. Review the audience of each document.
Retire stale files
Replacement and deletion need to remove outdated material from retrieval, including earlier versions of policies.
The right context
Be precise about what connects.
Define the data, permissions and destination before putting the workflow in front of customers.
Selected folder paths
Approved document text
Revision and removal state
Prepare for the connection
Define your first workflow.
- 01
Choose the first workflow
Create a small folder with a current manual, an obsolete policy and a private file excluded from selection.
- 02
Agree on data and permissions
Decide which fields may be read, which people may use them and whether any separate write action is needed. Native setup is not available yet.
- 03
Define the acceptance test
Replace the manual and revoke folder access; check both changes are reflected in retrieval.
Before you connect
Dropbox integration questions
Can I connect Dropbox to Message today?
The native connector is planned. The workflows on this page describe the proposed design; there is no native installation to activate yet.
What should we test before using it with customers?
Replace the manual and revoke folder access; check both changes are reflected in retrieval.