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Integrations Brevo
BrevoAgent-only read connector

See blocked channels before you resend.

Email and SMS block status help an agent investigate delivery questions without overriding consent.

Set up BrevoSee the workflow ↓
Inside your workspace

Useful context. Right beside the work.

What connects

Contact, Email blocked, SMS blocked

Brevo context in Message Inbox.
From setup to first result

Make Brevo part of the workflow.

Connect a Brevo API key that can read contacts.

  1. 01

    Match the customer

    Open the customer conversation and use the exact email associated with their provider record.

  2. 02

    Separate email and SMS blocks

    Read the email and SMS blocking states independently. A contact can be reachable through one channel while the other is blocked.

  3. 03

    Investigate the affected channel

    Check the relevant channel in Brevo. Opening the record in Message does not remove a block or change consent.

Agent-only, read-only lookup. It does not grant customer-facing AI permission to expose private records or change consent, issue refunds or edit accounts.

Before your team relies on it

Check the result, end to end.

Test one known email, one unknown email and a disconnected or expired credential. An incomplete or failed lookup must not be read as proof that the customer has no record.

Open connection settings Find setup help ↗