Find the right contact
Message uses the email on the conversation to look for an exact match in ActiveCampaign. See the contact’s name and ID in the customer-details panel.
INTEGRATIONS / ACTIVECAMPAIGN
“I never got
“I never got
your email.”
Start with context.
Look up your customer’s ActiveCampaign contact and bounce counts right inside Message Inbox. Give your support team a useful starting point before they chase down a missing email.
MESSAGE INBOXCustomer context
Contact details beside the conversation.
No separate customer search.
Exact-email contact lookupHard & soft bounce countsRead-only access
A SMALL CONNECTION. A USEFUL ANSWER.
Know where to look next.
When an email question becomes a support conversation, your agent can check the contact without leaving the customer behind.
Spot a delivery clue
Hard and soft bounce counts give your agent a starting point when a customer reports a missing email. Review the specific campaign in ActiveCampaign to investigate the delivery.
Keep your campaigns in your hands
The connector reads contact details. Loading a customer record does not subscribe them to a list, change their consent or send a campaign.
THE CUSTOMER SEES A CONVERSATIONYour team sees
Your team sees
the bigger picture.
A customer asking about an email might also have an open ticket or an ongoing call. Message keeps the support work together; ActiveCampaign adds the contact details your agent needs to investigate.
See the unified InboxTHE SUPPORT WORKFLOW
- Customer asks about a missing email
Your agent opens the request in Message Inbox.
- Load connected customer details
Check the matching ActiveCampaign contact and bounce counts.
- Investigate, then reply with confidence
Use ActiveCampaign for campaign-level delivery details. Keep your reply and follow-up in the customer conversation.
CONNECT ONCE. LOOK UP FROM INBOX.
From API key to customer context.
Get your connection details
In ActiveCampaign, open Settings → Developer. Copy the Account API URL and API key for the account your team uses.
Add ActiveCampaign in Message
Open Settings → Integrations → Business connections. Choose ActiveCampaign, enter the URL and key, then save the connection.
Open a customer conversation
With the customer’s email present, open Connected customer details and choose Load. Use Refresh when you need a fresh lookup.
Before you start
A few useful answers.
What information can my agents see?
The current connector returns exact-email matching contacts, their names and contact IDs, plus hard and soft bounce counts. It returns up to ten matching records and indicates when results are limited.
Does this subscribe people or trigger automations?
No. This is a read-only customer-context connection. Subscription changes, campaign sends and automation management stay in ActiveCampaign.
Can it tell me whether one particular email was delivered?
Bounce counts are contact-level clues. They do not prove the delivery status of a specific email. Use the contact and campaign records in ActiveCampaign for that investigation.
Can Message AI share these details with the customer?
This connector provides context for your agents. An email match alone does not verify a visitor’s identity or authorize disclosure of private records. Customer-facing AI access is a separate, verified workflow.
What do I need to connect?
An ActiveCampaign account with API access, its Account API URL and API key, and permission to manage integrations in your Message workspace.