What is saved reply?
Saved reply is the message.com term for what other platforms call canned responses or quick replies. A saved reply is a named, reusable text snippet that an agent can insert into a conversation with one click. Same concept, different vocabulary.
Why the name
"Canned response" reads as dated and slightly condescending. "Saved reply" is more honest about what it is: a reply you wrote once and saved so you do not have to write it again. The functional behavior is identical to canned responses in Zendesk or Help Scout.
Scope and visibility
Message.com saved replies can be personal to an agent or shared across the workspace. Use a clear title and trigger, and review inserted text before sending. They are stored text snippets, not an automatic customer-data template engine.
API
The API supports creating, listing, updating and removing saved replies. See the Saved replies endpoint reference for fields and permissions. Do not assume bulk import or department sharing is supported by the resource.
See it working on message.com.
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