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What is a sensible refund cap for an AI?

396 views · 3 replies
ML
May 17, 2026 · 2:14 PM
We are about to enable AI refunds. Default cap is $30. Anyone running higher caps and not regretting it?
JR
May 17, 3:01 PM
We run $50, single refund per order. Catches small returns and abandoned-cart credits. Zero abuse so far.
LH
Lila HassanCustomer Engineer
May 17, 3:25 PM
✓ Accepted
From talking to maybe 30 customers, $30 is the median, $50 is the high end before disputes pick up. Above $50 we always recommend a human in the loop.
ML
May 17, 5:08 PM
Going with $40 as a compromise. Thanks.
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