NW
May 20, 2026 · 3:42 PM
We are getting 30 to 40 spam emails a day landing as tickets. The auto-filter catches half. Anyone tuned this further?
MP
Mara PatelCustomer Engineer
May 20, 4:18 PM
Settings > Tickets > Spam > Custom rules. Match on sender domain, subject regex, or body keywords. We catch 90% by default; add 3-5 custom rules for the 10% that slip through. We also recommend an SPF or DKIM-fail rule to block forged senders.
NW
May 20, 5:30 PM
DKIM-fail rule eliminated most of it. Thanks.
Want to reply or start your own thread?
Free to join. We seed every new account with a 14-day Business trial.