DC
May 17, 2026 · 5:08 PM
Small team. Mostly email. Do we live in the shared inbox or in the ticket queue?
DR
Diana R.Community
May 17, 5:30 PM
Both views are the same data, different lens. Email-heavy teams tend to prefer Tickets because of SLA enforcement and priority. Chat-heavy teams prefer Inbox. Try Tickets first for a week, then switch if it feels wrong.
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