RK
May 18, 2026 · 9:14 AM
Standard fields work. Two custom fields are not flowing. Anything I am missing?
Integrations✓ Solved
Salesforce custom fields not syncing to Contact
187 views · 2 replies
MP
Mara PatelCustomer Engineer
May 18, 10:02 AM
Three things. (1) The Connected App needs the custom field in its field-level security. Check Setup > Permission Sets > the Message integration permission set. (2) The field has to be mapped in Settings > Integrations > Salesforce > Field mapping. (3) Initial sync is one-way; future sync is two-way. If it was added after install, it backfills on the next nightly sync, not real time.
RK
May 18, 10:30 AM
It was 2. The mapping was off. Thanks.
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