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What proactive message converts best?

354 views · 3 replies
BH
May 18, 2026 · 3:30 PM
We are about to enable proactive messages. Anything that has converted unusually well for you?
HV
May 18, 4:18 PM
On product pages we open with 'Looking for sensitive-skin recs? Tap here.' Open rate is around 18% and converts at ~7%.
JR
May 18, 5:01 PM
We do 'Free shipping on orders over $75' on cart pages. Opens at 22%, conversions to checkout at 11%.
DR
Diana R.Community
May 19, 9:14 AM
✓ Accepted
Both above are great patterns. Two rules of thumb from talking to ~50 customers: be specific (not 'need help?'), and trigger after 12-20 seconds of dwell, not on page load.
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