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Show different pre-chat fields per page

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DC
May 20, 2026 · 9:55 AM
On /pricing we want to ask 'how many agents do you have'. On /support we want to ask 'order ID'. Can the pre-chat form be page-conditional?
MP
Mara PatelCustomer Engineer
May 20, 10:30 AM
✓ Accepted
Yes. Settings > Widget > Pre-chat form > New variant. Pick the matching URL pattern. The form swaps based on the page. Up to 10 variants per workspace.
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